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Phone: +86 16652801818
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Email: soontools@hotmail.com
Return and Exchange Policy
Thank you for shopping at SOONTOOLS. We are committed to providing you with high-quality products and services. If you are not satisfied with the product you received, we will provide you with a return or exchange service in accordance with the following terms:
1.Return and Exchange Policy
We accept return and exchange requests in the following situations:
- The received goods are damaged or have quality problems;
- The wrong goods, models or quantities are sent;
- The goods are seriously damaged during transportation (photos must be provided as proof);
- Other reasonable reasons confirmed by customer service.
Returns and exchanges are not supported in the following cases:
- The product is damaged due to personal reasons of the customer;
- The return period has expired;
- Customized and limited-time promotional products are not supported for return or exchange unless there is a quality issue;
- A valid order number or photo certificate cannot be provided.
2.Return and Exchange Process
Contact customer service to apply
Please contact customer service via email or website form within 7 days after receiving the product to submit a return or exchange application, and provide the following information:
- Order number
- Reason for return
- Product image (if damaged or sent by mistake)
Review and confirmation
Customer service will review and respond within 1-3 working days.
Return the goods
After confirmation, you need to return the goods to the designated address within 7 days (please do not return without confirmation).
- Please keep the original packaging of the goods intact;
- If there is a quality problem or the wrong delivery, the return shipping fee will be borne by us;
- If the return is due to personal reasons (such as dislike/unsuitable), the return shipping fee will be borne by the buyer.
Refund or exchange processing
- Exchange: We will arrange to send out new goods within 3-5 working days after receiving the returned goods;
- Refund: The refund will be returned to your payment account in the original way, and the time is 5-7 working days.
3.Special Notes
- Please check the goods as soon as possible after signing for them. If you fail to do so, it will be deemed as no objection.
- We reserve the right of final interpretation, including the update and implementation of the return and exchange terms.
- If you purchase through a third-party channel (such as a platform or agent), please contact the original purchase channel for processing.
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contact us
- Phone:+86 16652801818
- WhatsApp:+86 16652801818
- Email:[email protected]
- add:No. 189, Baoshi Road, Wenfeng Street, Laizhou City, Shandong Province
